Contact information

Last updated: September 15, 2026

Trade name: Otterly Baby
Legal name: Bryan Garzón
Business address: Calle Tomás Meabe 15, Madrid, 28019, Spain
Email: Supportotterly@proton.me

HOW TO REACH US

Email is the fastest way to get help. Include your order number so we can find your order right away. We reply within 2 business days (Monday to Friday, excluding public holidays).

We can help with order status and tracking, damaged or incorrect items, refunds under our 30-day no-tears promise, and questions about the Otterly Bath Visor.

Please note: this address is not a returns address. For returns, follow the steps in our Refund Policy.