Shipping policy

Last updated: September 15, 2026

WHERE WE SHIP AND HOW MUCH IT COSTS

We ship worldwide. All amounts below are in U.S. dollars (USD).

United States, Canada, United Kingdom, Australia and New Zealand
- Shipping: $4.95 on orders under $44.99 (one visor). Free on orders of $44.99 or more (two visors or more).
- Estimated delivery: 7–15 business days.

All other countries
- Shipping: shown at checkout.
- Estimated delivery: 7–15 business days, plus customs clearance time in your country.

The shipping cost is always shown at checkout before you pay.

HOW LONG IT TAKES

- Processing: 1–3 business days after your payment is confirmed.
- Transit: 6–12 business days once your order has shipped.
- Total: please allow 7–15 business days from the day you order.

Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday start processing the next business day. Delivery times are estimates, and carriers can run slower during peak season (November and December). Your delivery window is also shown at checkout.

If we can't ship your order within the time we've stated, we'll let you know by email and give you the option to cancel for a full refund.

CUSTOMS, DUTIES AND TAXES

Where the law requires us to collect sales tax, VAT or GST at checkout, it's included in the total shown before you pay.

Orders shipped to other countries may be charged import duties, taxes or customs fees by the destination country when they arrive. Unless those charges were collected at checkout, they are paid by the recipient. Customs clearance times are set by each country's customs authority, so we can't control or predict them. For countries not listed by name above, the delivery estimate does not include that clearance time.

If you refuse a package because of customs charges, contact us before doing so: the original shipping cost and any return costs can't be refunded in that case.

TRACKING YOUR ORDER

As soon as your order ships, we'll email you a tracking number. It can take 2–3 business days for the first tracking update to appear. If your order ships in more than one package, you'll receive tracking for each one.

CHANGING YOUR ADDRESS

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we'll do our best to update it before it ships. Once an order has shipped, we can't redirect it.

If a package can't be delivered because the address provided was incorrect or incomplete, contact us and we'll help you arrange a reshipment. In that case the new shipping cost is not covered by us.

LATE, LOST OR "DELIVERED" BUT NOT RECEIVED

If your order hasn't arrived within 20 business days of the day you placed it (30 business days for countries not listed by name above), or tracking shows it as delivered but you can't find it, email us within 30 days of that date with your order number. We'll open a claim with the carrier and, if the package is confirmed lost, send you a free replacement or a full refund, shipping included — your choice.

QUESTIONS

Email us at Supportotterly@proton.me with your order number. We reply within 2 business days.